Select Page

Whitelist an Email Address in an Email Client

by | Mar 14, 2020 | Integration, Messaging, Online Business, Version 3 Software

If your contacts are telling you that they’re not receiving your email, a good place to start is to have them check their spam or junk folder. If they see your email there, then ask them to whitelist your email address. Whitelisting an email address ensures that emails sent from that specific address reach the Inbox, instead of being marked as spam. In some cases your contacts only have to update the whitelist in their email service, but sometimes they also have to update the whitelist in their security program.

Each email provider or security service has their own instructions for adding email addresses to a whitelist, use the guides below to help you guide your clients. 

PTD NINJA CLIENT? If you are a PTD Ninja member, use the guides to ensure you recieve emails from [email protected]

AOL

WebMail
  1. Open the email and click on the sender’s name and email address.
  2. Click Add Contact in the window that appears.

    AOL Spam Add Contact 

  3. Enter any additional information.
  4. Click Add Contact.

    AOL Create New Contact 

AOL (version 9.0 or higher)
  1. Copy the “from” address from the latest email (or you can copy the addresses listed above).
  2. In the pop-up box, select Add.
  3. Paste the copied address/type the address required in the Other email field.
  4. Make the newly added address the “Primary email address” by checking the checkbox.
  5. Select Save.

 

AOL 8.0
  1. Select Mail in the Menu on the top of the screen.
  2. Select Mail Controls.
  3. Select Next from the Mail Control Screen displayed.
  4. Select “Customize Mail Controls for this Screen Name” and click Next.
  5. (Optional) Select “Allow email from all AOL members, email addresses and domains” (allows all emails).
  6. Select Next until the Save button shows up at the bottom.
  7. Select Save.

 

AOL 7.0
  1. Select Mail in the Menu on the top of the screen.
  2. Select “Mail Controls”.
  3. Select Next from the Mail Control Screen.
  4. Select “Customize Mail Controls for this Screen Name” and click Next.
  5. In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

For additional help with whitelisting email addresses in AOL, please see AOL’s support.

 

AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click “Add Filter”.
  5. In the top row, labeled From Header, select “contains” from the pull-down menu. Enter the address in the text box next to the pull-down menu.
    Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option “Move the message to”. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

For additional help with whitelisting email addresses in AT&T, please see AT&T’s support.

 

Comcast SmartZone / Xfinity

  1. Click Address Book.
  2. Click “New” and choose “New Contact”.
  3. Add the email address and any additional information.
  4. Click Save.

For additional help with whitelisting email addresses in Comcast SmartZone, please see Xfinity’s support.

 

Cox.net Email

  1. Go to WebMail Inbox window.
  2. Click “Preferences”.
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exceptions List.
  5. Click Add.
  6. Click Save.

For additional help with whitelisting email addresses in Cox, please see Cox’s support.

 

EarthLink

  1. Open the Address Book.
  2. Click Add.
  3. Enter your contact’s domain.
  4. Click Save.

For additional help with whitelisting email addresses in Earthlink emails, please see Earthlink’s support.

 

Entourage

  1. Open the email.
  2. Right-click the sender’s email address.
  3. Select “Add to Address Book” in the short-cut menu.
  4. Verify the sender’s contact details.
  5. Click Save.

For additional help with whitelisting email addresses in Entourage emails, please see Microsoft’s support.

 

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list. 

  1. Click the Google Apps symbol in the upper right-hand corner and then click the Contacts block.

    Gmail Apps Dropdown Contacts 

  2. Click Create Contact.

    Contacts Sidebar Create Contact 

  3. Enter the email address and any additional information in the contact fields.
  4. Select Save.

    Create and Save New Google Contact

For additional help with whitelisting email addresses in Gmail, please see Gmail’s support.

 

MacMail

  1. Open the email.
  2. Ctrl-click the sender’s email address and select “Open in Address Book.”
  3. Verify the sender’s contact details.
  4. Click Save.

For additional help with whitelisting email addresses in MacMail, please see Apple’s support.

 

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  4. Select Add.

For additional help with whitelisting email addresses in MSN, please see Microsoft’s support.

 

Mozilla Thunderbird

  1. Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark As Not Junk”.
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.
  6. Click OK.

For additional help with whitelisting email addresses in Thunderbird, please see Mozilla’s support.

 

Outlook

For 2003, 2007 and Express – Without an example email address in your inbox:
  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail.
  3. Select Junk E-mail Options…
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in the email address you wish to add to your safe sender list.
  7. Click OK.

 

For 2003, 2007 and Express – With an example email address in your inbox:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section.
  3. Select “Add sender to Address book”.
  4. Click OK.

 

For 2003, 2007 and Express – To whitelist an entire domain:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section.
  3. Select “Add Sender’s Domain (@example.com)” to Safe Senders List.
  4. Click OK.

 

For 2010
  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose “Junk E-Mail Options” from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Click Add…
  6. Type in either the email address or the domain name you wish to add.
  7. Click OK.
  8. Click Apply.

 

For 2013
  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Senders tab and click Add.
  4. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
  5. Click OK and close the window.

 

Express
  1. In Outlook, go to the Tools menu.
  2. Select “Address Book”.
  3. Click New and select New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.

 

Outlook.com
  1. Open the email. Then click the three dots and click Add to Safe senders.

    Outlook Email Add to Safe senders 

  2. Click OK.

    Add to Safe Senders Confirmation 

For additional help with whitelisting email addresses in Outlook, please see Microsoft’s support.

 

Road Runner Webmail

Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the e-mail address you would like to add as a safe sender.
  4. Click “Mark as Not Spam”.

For additional help with whitelisting email addresses in RoadRunner, please see Road Runner’s support.

 

Verizon

  1. Open your Inbox.
  2. Click Options.
  3. Click Block Senders.
  4. Locate the “Safe List”.
  5. Enter your contact’s domain.
  6. Click OK.

For additional help with whitelisting email addresses in Verizon, please see Verizon’s support.

 

Windstream

  1. Click the Settings tab.
  2. Click Messages.
  3. Click Allow and Block Messages.
  4. Select “Advanced Block Senders”.
  5. In the Allowed Senders and Domains area, type the senders and domains you want to allow.
  6. Click OK.

For additional help with whitelisting email addresses in Windstream, please see Windsteam’s support.

 

Yahoo

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox and click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts.

    Yahoo Address Book 

  2. Click “Add a New Contact.”

    Yahoo Add New Contact 

  3. Fill in the fields of your Contact.
  4. Click Save.

    Yahoo Create New Contact

For additional help with whitelisting email addresses in Yahoo, please see Yahoo’s support.